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Customer Service

Customer Service
Shipping

Online orders being shipped domestically are processed within 24-36 hours for all in stock items, and are shipped Monday-Friday. A confirmation e-mail with tracking is sent once your package has been shipped.

All special order items will ship as we receive them, therefore items ordered together may not be shipped together. In the event of an item being out of stock or on order, a MARCH team member will reach out directly with information.

MARCH offers FedEx Ground, 2nd Day Air, and Overnight Services. Friday orders ship the following Monday.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email [email protected]

All orders are shipped fully insured with FedEx. An adult signature is required for all orders over $500 value, unless otherwise requested.

For items requiring White Glove Shipping a MARCH team member will reach out prior to shipping with a quote from a qualified shipper.

INSTORE PICKUP

Online orders being picked up at MARCH will arrive within 2-4 business days given all items are in stock. A confirmation e-mail will be sent once items are ready for pickup.

INTERNATIONAL SHIPPING

MARCH is pleased to offer shipping to Canada and Great Britain October 1st, 2017 through December 31st, 2017.

MARCH offers FedEx International Economy® (7-10 days) and FedEx International Priority® (3-5 day) services. For information on delivery scheduling please contact FedEx once a tracking number has been e-mailed to you.

All international orders are subject to taxes, duties, and fees determined by the country they are shipped to. These are the responsibility of the recipient to pay, and will be sent to you by FedEx once delivery is made.

Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee of 10% of order cost.

Law requires us to list the full retail value of items ordered, and we are unable to send any package as a gift. On occasion, customs agents may open/inspect or delay delivery. For more information on customs fees and procedures, please contact your local customs office.

Returns and exchanges are accepted within 7 days of delivery receipt. Return and exchange shipping is the responsibility of the customer. All items must be sent back in original condition and packaging.

Please contact [email protected] to start the process. Returns are processed once the items have been received. We are unable to refund duties and taxes paid for customs.

Damaged orders must be documented with photographs sent to [email protected] within 7 days of delivery.

Missing or lost orders must be notified to [email protected] within 7 days of expected or stated delivery date.

All prices are listed in USD, and all orders are processed in USD. To accurately estimate the final cost of your purchase we recommend checking the current exchange rate for your local currency.

Some banks collect a conversion fee for international transactions, please check with your bank for more information.

Orders over $2,500 in value may be held at customs until duties and fees are paid before being delivered, as required by law.

Returns and Exchanges

Items purchased online may be returned for a full refund within 7 days of order delivery or for store credit within 30 days of order delivery. All items must be in original packaging and condition. All refunds are credited to the original form of payment and store credit does not expire.

All edible items are non-returnable.

To return merchandise, contact [email protected].

Customers are responsible for all additional shipping costs for returns and exchanges. MARCH does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to MARCH.

Merchandise can also be returned to the store in San Francisco, California.

Mail return items to:
MARCH
3075 Sacramento Street
San Francisco, CA 94115
Attn: Returns

Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to [email protected] Do not throw away the box or damaged goods. All damage claims must be sent within 7 days of delivery.

SPECIAL ORDER

Orders that are placed for merchandise that is listed on our website as a “special order” are not cancelable after the order has been placed, and such items cannot be returned.

All special order items will ship as we receive them, therefore items ordered together may not be shipped together. In the event of an item being out of stock or on order, a MARCH team member will reach out directly with information.

TO THE TRADE

For trade inquiries contact MARCH directly at [email protected] or 415-931-7433.

Terms and Conditions

Customer Information

MARCH only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses.

MARCH will only contact you by phone in the event of a problem with a web order place via MARCHSF.COM.

At the time of checkout you have the option of joining the MARCH mailing list. MARCH may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the link at the bottom of every email.

At no time does MARCH (CHD LLC) retain sensitive information such as credit card numbers. MARCH does not share your customer information under any circumstances.

At no time does MARCH collect information on customers specific browsing habits. MARCH also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

SECURITY

All orders submitted to MARCH are encrypted with 256 bit SSL security to ensure your transactions are processed safely.

PRIVACY

MARCH respects your right to privacy. MARCH will not sell or share your name or personal information.

COOKIES

MARCHSF.COM does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.

TAXES

Sales tax is charged on orders shipped within California at the local tax rate.

TERMS AND CONDITIONS

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using MARCHSF.COM , you accept these terms and conditions. If you do not accept these terms and conditions please do not use MARCHSF.COM.

These terms and conditions may change at any time. MARCH reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of MARCHSF.COM is bound by the terms and conditions outlined on the site, we therefore encourage you to review these terms and conditions each time you use this site.

All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, march reserves the right to refuse the sale and may offer the item again with the correct information.

MARCH does not guarantee the availability of any items listed on marchsf.com if the item selected for purchase is not available, march will make every effort to contact the customer to notify them of the cancellation.

Pease note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that march shall have the right to refuse or cancel any such order whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, march shall issue a credit to your credit card account in the amount of the purchase.

DISCLAIMER

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that MARCH shall not be liable for any damages of any kind related to your use of this site.

INDEMNIFICATION

You agree to defend, indemnify and hold MARCH (CHD LLC) harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

COPYRIGHT

All content of this site MARCHSF.COM is the sole property of MARCH (CHD LLC). All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of MARCH (CHD LLC).

FAQ

Domestic Shipping

What carrier do you ship with?

All orders are shipped fully insured with FedEx. An adult signature is required for all orders over $500 value, unless otherwise requested.

What shipping services do you offer?

MARCH offers FedEx Ground, 2nd Day Air, and Overnight Services. Friday orders ship the following Monday.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email [email protected]

When are items shipped?

Online orders being shipped are processed within 24-36 hours for all in stock items, and are shipped Monday-Friday. A confirmation e-mail with tracking is sent once your package has been shipped.

Online orders being picked up at MARCH’s San Francisco store will be available for pickup within 2-4 days of order placement for all in stock items. A confirmation e-mail is sent once items are ready for store pickup.

How are White Glove Shipping Fees Calculated?

For items requiring White Glove Shipping a MARCH team member will reach out prior to shipping with a quote from a qualified shipper.

How are Special Order Shipping Fees Calculated?

For items which are purchased as a special order, a MARCH team member will reach out with tracking and shipping once the special order item is received.

What if an item I order is out of stock?

In the event of an item being out of stock or on order, a MARCH team member will reach out directly to refund the item, or convert to a special order.

How do I start a return or exchange?

Returns are accepted within 7 days of delivery receipt, and exchanges within 30 days of delivery receipt.

Return and exchange shipping is the responsibility of the customer. All items must be sent back in original condition and packaging.

Please contact [email protected] to start the process.

What if an item I order arrives damaged?

Should an item arrive damaged, please photograph the outside and inside of the shipping box along with the damaged item and e-mail the images to [email protected] Do not throw away the box or damaged item. All damage claims must be sent within 7 days of delivery receipt.

What if my package is missing?

If your tracking number shows your package as delivered, but you never received it, please e-mail [email protected] for assistance locating your package.

If your tracking number shows no update in status for over 3 days, please contact [email protected] for assistance locating your package.

What if I receive the wrong item, or am missing an item?

Should the wrong item be sent, or an item is missing, please contact [email protected] for assistance.

Still have a question? Contact [email protected] for help.

International Shipping

What countries do you ship to?

MARCH currently ships to Canada and the Great Britain

What if I want to place an order outside of those countries?

We are unable to ship to countries other than the above at this time. For information on other options, please contact [email protected]

Are there any exclusions for international shipping?

MARCH Pantry, Furniture, and Special Orders are excluded from international shipping. For more information, please contact [email protected]

How are international orders shipped?

Orders shipped to Canada and the Great Britain are sent fully insured with FedEx International.

Law requires us to list the full retail value of items ordered, and we are unable to send any package as a gift with no value.

On occasion, customs agents may open/inspect or delay delivery. For more information on customs fees and procedures, please contact your local customs office.

How are customs taxes and fees calculated?

All international orders are subject to taxes, duties, and fees determined by the country they are shipped to. These are the responsibility of the recipient to pay, and will be sent to you by FedEx.

Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee of 10% of order cost.

What shipping services are available?

MARCH offers FedEx International Economy® (7-10 days) and FedEx International Priority® (3-5 day) services.

How are prices listed?

All prices are listed in USD, and all orders are processed in USD.

To accurately estimate the final cost of your purchase we recommend checking the current exchange rate for your local currency.

Some banks collect a conversion fee for international transactions, please check with your bank for more information.

How do I start a return or exchange?

Returns and exchanges are accepted within 7 days of delivery receipt. Return and exchange shipping is the responsibility of the customer. All items must be sent back in original condition and packaging.

Please contact [email protected] to start the process. We are unable to refund duties and taxes paid for customs.

What if an item I order is out of stock?

In the event of an item being out of stock or on order, a MARCH team member will reach out directly to refund the item, or place a special order.

What if an item I order arrives damaged?

Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to [email protected] Do not throw away the box or damaged goods. All damage claims must be sent within 7 days of delivery.

What if my package is missing?

If your tracking number shows your package as delivered, but you never received it, please e-mail [email protected] for assistance locating your package.

What if I receive the wrong item, or an item is missing?

Should the wrong item be sent, or an item is missing, please contact [email protected] for assistance.

What if your order is over $2500?

Orders over $2,500 in value may be held at customs until duties and fees are paid before being delivered, as required by law.

Still have a question? Contact [email protected] for help.