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Customer Service

Customer Service
Shipping

MARCH will process your online order within 24-36 hours given all items are in stock. Occasionally items may be oversold. All backorder items will ship as we receive them in the shop and therefore items ordered together may not be shipped together. We will contact you if any of your items are backordered in the event changes are needed to proceed with the order. 

MARCH ships all orders via UPS or FedEx, Monday through Friday. Air shipping excludes Saturday and Sunday. Your shipping options and cost will be outlined at the time of checkout.

All packages are sent signature required unless requested otherwise. If the signature requirement is waived, the customer accepts responsibility for any missing and/or lost packages.

For larger orders please note that the shipping charges stated are considered a general quote/estimate.  We will be in touch if the shipping cost needs to be altered.

Tracking information is sent once the order has been processed and shipped.

Orders can be tracked via the FedEx website after the order has shipped. A confirmation email will be sent with the details of the order.

Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email info@marchsf.com.

INSTORE PICKUP

Instore pickups will be available 48 hours after your order is placed excluding weekends.

INTERNATIONAL SHIPMENT

MARCH currently only ships to the United States. For international shipments please contact MARCH at +1 415 941-7433.

Returns and Exchanges

Items purchased from MARCHSF.COM may be returned for a full refund within 7 days of order delivery or store credit only within 30 days of order delivery provided they are in their original condition and packaging. Store credits are valid for one year from date of issue. Refunds are credited to the original form of payment.

Please note: All shipping fees are non-refundable unless product is determined to be defective or damaged.

All sales are final on sale items.

All edible items are non-returnable.

To return merchandise, contact orders@marchsf.com.

Customers are responsible for all additional shipping costs for returns and exchanges. MARCH does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to MARCH.

Merchandise can also be returned to the store in San Francisco, California.

Mail return items to:
MARCH
3075 Sacramento Street
San Francisco, CA 94115
Attn: Returns

SPECIAL ORDER

Orders that are placed for merchandise that is listed on our website as a “special order” are not cancelable after the order has been placed, and such items cannot be returned.

TO THE TRADE

For trade inquiries contact MARCH directly at info@marchsf.com or 415-931-7433.

Terms and Conditions

Customer Information

MARCH only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses.

MARCH will only contact you by phone in the event of a problem with a web order place via MARCHSF.COM.

At the time of checkout you have the option of joining the MARCH mailing list. MARCH may occasionally send you email regarding new product lines and store information. You have the option to discontinue these emails at any time by following the link at the bottom of every email.

At no time does MARCH (CHD LLC) retain sensitive information such as credit card numbers. MARCH does not share your customer information under any circumstances.

At no time does MARCH collect information on customers specific browsing habits. MARCH also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

SECURITY

All orders submitted to MARCH are encrypted with 256 bit SSL security to ensure your transactions are processed safely.

PRIVACY

MARCH respects your right to privacy. MARCH will not sell or share your name or personal information.

COOKIES

MARCHSF.COM does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.

TAXES

Sales tax is charged on orders shipped within California at the local tax rate.

TERMS AND CONDITIONS

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions. In using MARCHSF.COM , you accept these terms and conditions. If you do not accept these terms and conditions please do not use MARCHSF.COM.

These terms and conditions may change at any time. MARCH reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of MARCHSF.COM is bound by the terms and conditions outlined on the site, we therefore encourage you to review these terms and conditions each time you use this site.

ALL PRICES LISTED ARE ACCURATE TO THE BEST OF OUR ABILITY. IN THE RARE CASE THAT AN ITEM IS LISTED INCORRECTLY, MARCH RESERVES THE RIGHT TO REFUSE THE SALE AND MAY OFFER THE ITEM AGAIN WITH THE CORRECT INFORMATION.

MARCH DOES NOT GUARANTEE THE AVAILABILITY OF ANY ITEMS LISTED ON MARCHSF.COM IF THE ITEM SELECTED FOR PURCHASE IS NOT AVAILABLE, MARCH WILL MAKE EVERY EFFORT TO CONTACT THE CUSTOMER TO NOTIFY THEM OF THE CANCELLATION.

PLEASE NOTE THAT UPON PLACING AN ORDER, A RECEIPT IS AUTOMATICALLY MAILED CONFIRMING THE PURCHASE INTENT. THIS RECEIPT DOES NOT CONSTITUTE A CONTRACT, AND ORDERS MAY BE CANCELLED AT ANY TIME DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON, AS WE SEE FIT. PLEASE FURTHER NOTE THAT MARCH SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDER WHETHER OR NOT YOUR CREDIT CARD HAS BEEN CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED AND YOUR ORDER IS CANCELED, MARCH SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE PURCHASE.

DISCLAIMER

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that MARCH shall not be liable for any damages of any kind related to your use of this site.

INDEMNIFICATION

You agree to defend, indemnify and hold MARCH (CHD LLC) harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

COPYRIGHT

All content of this site MARCHSF.COM is the sole property of MARCH (CHD LLC). All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of MARCH (CHD LLC).